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General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 General

pferdeSzene GmbH operates an online shop at the internet address http://www.pferdeszene.de (website). For all orders placed by our foreign customers these General Terms and Conditions of Business set below are binding. We do not accept any other terms and conditions from the customers unless agreed before in written.

§ 2 Contracts

1. The presentation of products on our Website does not constitute any offer by pferdeszene for a purchase contract.

2. By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “buy”. Before submitting your order, you have to review all details and correct any mistakes in the information provided.

3. After receipt of your order we will send you an order confirmation by email. Please note that our order confirmation is not a declaration of acceptance of your order but serves for information purposes only.

4. A purchase contract between you and pferdeSzene GmbH will become effective only after we have accepted the offer by dispatching the goods ordered.

5. pferdeSzene GmbH has the right to refuse any order without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased are intended to be resold on a commercial basis.

§ 3 Prices

The prices stated on our website www.pferdeszene.de are valid at the time of your order. The German VAT (value added tax) is included in our prices and shown separately on our invoices.

Customers from EU countries will buy without tax, if they indicate a valid VAT No. of their home country when placing the order.

For deliveries to NON-EU states the tax will always be deducted.

§ 4 Conditions of payment

Basically we accept Mastercard, Visa, Paypal or prior bank transfer.

All payments and credits will be handled in € (Euro) only.

§ 5 Returns

You may return the goods delivered within 14 days from receipt without stating a reason. The products have to be unworn, unused and originally packed and our return formular has to be completed and attached.

Returns will be credited to your account, credit card or via paypal. Any losses caused by currency fluctuations are at the risk of the customer. Delivery charges, customs duties and handling cost will not be refunded.

Custom made or personalized products can not be returned and refunded.

§ 6 Shipping

Delivery charges for shipping abroad

Zone 1

Belgium, Bulgaria, Denmark (except for Faroe Islands, Greenland), Estonia, Finland, France, Greece, Great Britain (except for Channel Islands), Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except for Canary Islands, Ceuta und Melilla), Czech Republic, Hungary, Cyprus (except for Northern Cyprus)

up to 5 kg
up to 10 kg
up to 20 kg

€  17,00
€  22,00
€  32,00

Zone 2 – Service Premium

Äland Islands (Finland), Andorra, Albania, Bosnia-Herzegovina, Feroe Islands, Georgia, Gibraltar, Greenland, Iceland, Channel Islands (GB), Canary Islands (E), Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Switzerland, Russian Federation, San Marino, Serbia, Turkey, Ukraine, Vatican City State, Northerh Cyprus

up to 5 kg
up to 10 kg
up to 20 kg

€ 38,50
€ 47,00
€ 64,00

Zone 3 – Service Premium

Egypt, Algeria, Armenia, Aserbaijan, Israel, Jordan, Canada, Kazakhstan, Morocco, USA

up to 5 kg
up to 10 kg
up to 15 kg

€ 54,00
€ 83,00
€ 139,00

Zone 4 – Service Premium

The rest of the world except for Afghanistan, Al Qaida, Burma/Myanmar, Cuba, Congo, Eritrea, Iran, Iraq, Lebanon, Libya, Liberia, North Korea, Guinea, Somalia, Sudan, Syria, Tunisia, Zimbabwe

up to 5 kg
up to 10 kg
up to 15 kg

€ 66,00
€ 107,00
€ 185,00

In case of any question regarding running time please contact reitsport@pferdeszene.de.

FedEx shipping rates with a shorter running time on request.

All further charges like import taxes, customs duties and handling fees have to be paid separately in your country.

The parcels are insured up to a value of € 500,–. If required, a higher insurance can be offered, but must be paid by the customer.

§ 7 Ownership

All goods remain property of pferdeSzene GmbH until completely paid.

§ 8 Inquiries and complaints

For any inquiries about your order or complaints, please contact our customer care team:

email: reitsport@pferdeszene.de
phone: +49 541 2026660
fax: +49 541 2026662

§ 9 Governing law, severability

All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by German law to the exclusion of the UN Sales Convention.

If any provision should be invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.

Osnabrueck, September 2013

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